FAQs
Straight answers to fair questions
Everything people usually ask before working with us. Missing something? Ask us directly — we answer within one working day.
Working with us
How do we get started?
Book a free consultation. We'll talk through your goals, current marketing and budget, then send a plain-English proposal with scope, timeline and pricing. No obligation and no hard sell.
Do you require long-term contracts?
Ongoing services like SEO and Google Ads run month to month after an initial period agreed up front. Project work (websites, branding) is quoted as a fixed scope. Either way, terms are agreed in writing before work starts.
How much do your services cost?
It depends on scope and channel, so we quote after the first conversation. You'll always know the full cost before committing — no surprise fees, and ad spend is billed directly to your own accounts.
Do you only work with businesses in Manchester?
No. We're based in Manchester and happy to meet locally, but we work with clients across the UK. Most collaboration happens over video calls and shared reporting dashboards.
Services & results
How long does SEO take to show results?
Typically three to six months for meaningful movement, depending on your starting point and competition. Technical fixes can show impact sooner; authority building compounds over time. Anyone promising page one in weeks is guessing or gaming.
How quickly can Google Ads generate leads?
Campaigns can drive traffic from day one. Expect the first few weeks to be a learning period while we gather conversion data and optimise — performance usually stabilises and improves from there.
How do you report on performance?
Monthly reports focused on business outcomes: leads, sales, revenue and cost per result — alongside the channel metrics behind them. You also get access to live dashboards, so nothing is hidden between reports.
Do you guarantee results?
We don't guarantee specific rankings or revenue figures — no honest agency can, because Google and markets change. What we do guarantee is transparent reporting, agreed KPIs, and that we'll tell you plainly if something isn't working.
Websites & platforms
Which platforms do you work with?
Google Ads, Meta Ads, Klaviyo for email, Shopify for e-commerce, and Figma for design. For websites we recommend the stack that fits your team and budget rather than forcing one platform.
Will I own my website and accounts?
Yes. Your domain, website, ad accounts and email lists are set up in your name and remain yours. If we ever part ways, everything stays with you — including admin access.
Can you improve my existing site instead of rebuilding it?
Often, yes. We'll audit it first: if the platform is sound, targeted fixes to speed, UX and content are cheaper and faster. We only recommend a rebuild when patching would cost more than starting clean.
Still have questions?
No scripts, no pressure — just a conversation about whether we can help.